Privacy and Security Policy

PRIVACY AND SECURITY POLICY

WHAT INFORMATION WE COLLECT

  • Types of Information We Collect
    • Your name
    • Your billing and delivery address
    • Your e-mail address
    • Information on how you are using the Site
    • Your purchase/return/exchange information
  • We Collect Information When
    • You purchase, order, return, exchange or request information about our products and services from the Site.
    • You create an Artmade.ch account.
    • You visit the Sites or participate in interactive features of the Sites or mobile applications.
    • You use a social media service, for example, our Facebook page or YouTube channel.
    • You sign up for e-mails, mobile messages, or social media notifications from us.
    • You provide us with comments, suggestions, or other input.
    • You interact with the Site through your computer, tablet or mobile device.

HOW AND WHY WE COLLECT INFORMATION

  • Technologies Used
    We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
  • User Experience Information
    In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
  • Information from Other Sources
    We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.

 

HOW WE USE THE INFORMATION WE COLLECT

  • Product and Service Fulfillment
    • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
    • Provide any requested services.
  • Marketing Purposes
    • Send marketing communications and other information regarding products, services and promotions.
    • Administer promotions.
  • Internal Operations
    • Improve the effectiveness of the Site, mobile experience, and marketing efforts.
    • Conduct research and analysis, including focus groups and surveys.
  • Fraud Prevention
    • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.

 

HOW WE PROTECT THE INFORMATION WE COLLECT

  • Security Methods
    • We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us.
  • E-mail Security
    • Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
  • Information About Children
    • We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 16 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 16 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
  • Additional Security
    • We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
      • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
      • Reset your e-mail account passwords frequently.
      • Use complex passwords or passphrases
      • Do not use the same password on more than one website.
      • Do not share your password with others.
    • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

 

HOW WE SHARE THE INFORMATION WE COLLECT

  • General Policy
    • We do not sell or rent personally identifiable customer information to third parties;
    • Service Providers
      • We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, logistics, or data enhancement providers) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
    • Legal Requirements
      • We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law, including to meet national security or law enforcement requirements; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.

 

PRIVACY POLICY REVISIONS

By accessing the Site or interacting with us, you consent to our use of information that is collected or submitted as described in this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

This Privacy Policy was last updated on January 20, 2018.